Please read the instructions carefully to complete this section:
In the below scenario:
A customer calls in and says "Hi, I'm not sure where my order is, but I ordered it 10 days ago and it's not here yet and I'm almost out of Heather's Tummy Fiber."
Step 1: Visit
https://www.loom.com/ in a Google Chrome browser and install the free Loom video recorder extension.
Step 2: Record a video response (with your face on camera) to the customer's problem.
Step 3: Paste the Loom.com recording url in the above box.